Even if you don't like what you're being told say "hmm, thanks for telling me that, now what about etc.". Say Thank you first. It means that the first thing you say isn't negative.
These two words - thank you - are defined in the dictionary as a polite expression used when acknowledging a gift, service or compliment or when accepting or refusing an offer'. Saying 'thank you' for something that you don't want or don't want to do is a really key piece in learning how to say 'no' without upsetting people. If you say 'thanks for asking me and not today' or 'thanks for the offer' before you say 'no', you've already started to help the other person accept your refusal without feeling rejected.
There's a great knock-on effect from saying 'Thank You'. It makes you feel better - and others too. It's the 'attitude of gratitude' that works.
Start to think about being grateful more and, when you do, instead of just that noticing it, saying it more. So many people mutter to themselves 'well, they're just doing their job' ie why should I say 'thank you?' or tell me 'I was so pleased with how they did that' and yet when I ask the person 'did you tell them you're pleased?' they invariably say the person was either doing what they were supposed to or they just assumed the person knew they were pleased.
A client told me recently that, as a service provider, when a customer phones her and says 'thank you' after she's sorted things out for them, they immediately get better service from her next time they need her help. As she then said 'everyone likes to be appreciated, we've all got a lot going on' and as William Arthur Ward, the famous American poet said 'Feeling gratitude and not expressing it is like wrapping a present and not giving it.'
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