Wednesday, February 1, 2017

Two Small Words Change Everything by Kay White

It's such a small thing to say 'thank you'. It costs you absolutely nothing and yet it makes a huge difference to how you are understood and remembered by people. It's often the difference that makes the difference as to whether people do what you want, it certainly affects the way they do what you ask them to and, crucially, how they respond to you - and - if they respond to you at all.Most people - if they're lucky, in my opinion are taught- from when they were a small child that 'thank you' is what you say as soon as you're given something or when someone does something for you - in my case my parents used to take something back from me until I said 'thank you' - so it was pretty simple.